Ladybird
RIV
- Joined
- Aug 13, 2017
- Messages
- 4,602
- Reaction score
- 12,997
Absolutely, actually. "Ask politely" is just something I consider so basic that I didn't feel I needed to say itBest practice I've seen is to ask the poster to back off or calm down, if they don't then move to a temp ban.
In other words, treat them as an adult and only tempban once they've failed to control themselves.
I moderate a local community discord, and our principle is "solve the issue with as little intervention as possible", and in my experience asking folk to knock it off has almost always been enough. You can always escalate if needed, but you can't pull back.
Thing is, that gives them an average they need to keep to.So that might be a good number to post. Perhaps not prominently but in the faq along the escalation explanation. It shows it happens but very rarely.